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Why 73% of Organizations Never Capture the Value They Invested In — And How Benefits Realization Changes That

Why 73% of Organizations Never Capture the Value They Invested In — And How Benefits Realization Changes That

The discipline that turns transformation investment into measurable business outcomes Imagine you hired a contractor to build an addition to your home. The project was completed on time, on budget, and the workmanship was excellent. But you never moved into the new space, never used it for the purpose you built it for, and never measured whether it added value to your property. That sounds absurd. But it's precisely what 73% of organizations do with their transformation investments. They build the capability. They declare success at go-live. And they never systematically measure whether the business outcomes that justified the investment were actually achieved.

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Go-Live Is Not the Finish Line . Why Sustainment Determines Whether Your Transformation Actually Delivers

Go-Live Is Not the Finish Line . Why Sustainment Determines Whether Your Transformation Actually Delivers

Every transformation program has a go-live date on the calendar. It's circled. It's counted down to. It's the headline metric that steering committees report to the board. And when it's achieved, there's often a palpable sense of completion — the hard work is done, the team can exhale, and the program moves into whatever comes next.

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